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Oral Communication · Chapter 2

Ten Words From Better

Active listening is a small set of performable moves, and every one of them has a weak version and a stronger version separated by about ten words. Pick a weak line, then apply upgrade moves one at a time and watch the sentence rebuild itself. The moves that do not belong are just as instructive — try one and see.
1 · Pick a line you have actually said
2 · Apply the upgrade moves
What you actually say
Why each move earned its words