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Oral Communication · Chapter 5

The Survey Item Bench

Four items somebody actually sent out. Each one is broken in a specific way. Diagnose the flaw by clicking the repair you think it needs — the wrong diagnosis tells you what that flaw really looks like — and when the item is fixed, look at what comes back. Bad wording does not give you no data. It gives you confident bad data, which is worse.
1 · Pick a draft item
2 · Diagnose and repair
The item as it stands
What comes back — 32 responses