Modal verbs are the load-bearing words in a policy, and swapping one for another changes what the sentence means legally and operationally. Set the modal in five live statements, decide how you write duties and exceptions, then run a post-incident review — where an investigator compares what your document required against what your people actually did.
How specific are the statements?
The statements
Pick the modal. The document on the right rewrites as you go.
Responsibilities
Document control
POL-208 · Patient Information Handlingv3.1
0defensibility
Post-incident review
A record was found on a personal laptop. The reviewer has your policy and the audit log.