Therapeutic — validation, open exploration, offering information, focusing, reflecting, silence, making an observation, asking directly, and always a concrete next step.
False reassurance — “Don't worry, it will be fine.” Closes the topic and tells the person their fear was unwelcome.
Advice-giving — “What you should do is…” Moves the decision from them to you, and makes the next disclosure less likely.
“Why” questions — ask for a justification the person usually does not have, and land as an accusation. Ask “what” or “tell me about” instead.
Minimising — “That's very common” as an ending rather than an opening. Common is not the same as tolerable.
Changing the subject — answering the easy question that was not asked, usually because the real one is uncomfortable.
Blame or warning — “You shouldn't have…” Teaches the person to tell the next nurse less than they told you.